I live in a rural area west of Okotoks and though ARPIs installed the HVAC systems I had started to depend on a local plumbing and heating company for repairs and maintenance. Over the past year I began to frequently notice ARPIs vans around Okotoks so when one of my A/C units went down over the very hot past weekend, I called first thing Monday morning to request service. The appointment was scheduled for Tuesday morning! Robb arrived at 08:00 and quickly diagnosed the issue with the compressor cooling fan. He replaced a battery starter for the electric motor and had everything running by 08:30. Then, rather than presenting an invoice and leaving, he asked if he could check the other unit and also the associated furnaces without additional charge. He identified a couple of issues and then suggested an annual service contract for all HVAC and the boiler system. We had been under an annual contract several years ago but ARPIs had discontinued the program so I was very pleased to learn that it was reinstituted and that there were ARPIs technicians in the area almost daily. I’ll spare all the details but conclude by saying that we enrolled in a new maintenance plan and Robb then went thru all systems right away, replaced an inducer motor and starter batteries on the 2nd A/C and changed humidifier pads and filters. To say that my wife and I were pleased with the services would be an understatement and we also have confidence and peace of mind in the ongoing maintenance under the annual service plan. Thank you to the entire ARPIs organization and to Robb for his attention to detail and proactive approach to assessing our systems.
