5 stars and review based on the plumber and his work ONLY, not the office, remove 2 stars for office. Several delays and booking issues with the office made things inconvenient, I even had to take extra time off work and I was very close to cancelling the project. But, Plumber Michael was awesome, told me what was happening every step, listened to my questions and concerns and did an amazing job. Water heater fixed and master bath shower updated and fixed over a couple visits (was supposed to be one visit). He took his time and corrected mistakes/misses by previous plumber. Would 100% hire Michael again, but dealing with the office was a drawback. I’ve used Arpi’s for over 20 years for my furnace (regular yearly maintenance as well as a new furnace), again technician Ray is the best but there’s been some booking issues there too. The people that do the work are really great and the quality of work is great. So far it’s been a week since it was completed and knock on wood, it’s great and finally fixed after 4 years of issues; it’s amazing to have that shower back! Highly recommend Arpi’s, wish the office was better on this last job. Thank you Michael for great work recently and Ray for keeping my furnace going for over 20 years!