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We had an issue where our furnace stopped working one evening during a cold snap in Calgary. I contacted Arpi's after hour service and was impressed with the speed of service and communication. The tech called me on three separate occasions to keep me apprised of his arrival time and the conclusion of the call.

Since the initial service call that evening I am a bit frustrated at the lack of service. I was advised that one of the pipes on the exterior of my home would have to be replaced due to a poor design. It has been weeks since the initial service call and still waiting to have the issue resolved. I have contacted the area supervisor and left messages and have heard nothing back.

- Duke22

I would like to share the recent experience we had concerning a new furnace & hot water tank purchase and installation that was completed this February 24th, 2014 by Arpi's.

My wife and I can not say enough good things about Arpi's and this whole experience! I dealt with seven people at Arpi's starting with their technician at a booth in a local retailer providing great information on Lennox fuel efficient furnaces and ending with my making the purchase price payment to a very nice lady in their accounts receivables dept. All these individuals displayed a very good knowledge and professionalism in their respective fields. They were all so very pleasant to speak with that it was just like talking to good friends! The work was completed in one day as promised and if you had visited us that evening you never would have known that we had both a furnace and hot water tank installed just hours earlier. When the technicians left our home was exactly as it was before they arrived, but with a more efficient and very quiet Lennox furnace heating it! I have no hesitations what so ever in recommending both Arpi's and the Lennox product to future clients. Regards,

- Peter & Cindy

installation specialists are on-time and professional.

- Inez

Fast installation, friendly and professional dealer

- Marian

VERY courteous and knowledgeable folks at Arpi's! Installers Wes and Jeb were AWESOME! Very thorough - wouldn't hesitate for a second to rate them as high as possible!

- Bimmerguy

The staff were on time (or early!), helpful, and worked hard. They quoted me 6-8 hours to install the furnace but completed it in 4. They were very respectful and considerate of our home.

- sam45

Being a very technical person, I wanted to oversee the installation myself and the techs had no issue with this. In fact, they went above and beyond to explain some rather technical stuff to me that normally would go unknown! Super friendly, very knowledgeable, and the most professional service staff I have ever dealt with!

- Sean

Arpi's was extremely flexible with scheduling the installation. The installation went very smoothly as the installers were very prepared and worked very diligently. Although installation was quick quality of the install was not compromised.

- Cazy

Installation of a new furnace, hot water tank and air conditioner was done on time and is working great.

- Rob69

The installers arrived on time, reviewed the scope of their work with me and answered all of my guestions. There was a regulatory issue regarding venting of my furnaces and hot water tank. Wes, the installer advised me of the problem and provided options for the solution, which required replacing my existing hot water tank with a power vented hot water tank. Pricing for this solution was provided very quickly and efficiently by both the installer and Arpi's office staff. Iwas pleased with the solution although it did mean extra cost but made the installation of vents a lot simpler as result. I am very happy with the installation and will definitely use Arpis for any further HVAC requirements I have in the future and will recommend Arpi's to all my friends and relatives.. Thank you Wes, and Arpi's for a very efficient and proffessional installation

- Sparky1