The following guidelines do not override manufacturer's instructions.
Outside Exhaust Vents:
Please note that 30% of our winter service calls are a result of the outside exhaust vents icing up! Keep the area around your exterior vents free and clear of any snow and ice.
Removal of the screen (in the winter months only) will also assist in keeping vents clear. Remember to replace the screen in the spring time.
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| Icicle Buildup |
Screen Removal in Winter |
Keep Snow Clear of Pipes |
On Your Furnace or Air Conditioner:
Please check the following before calling us for service. These are problems that homeowners
tend to overlook and are not covered by your warranty
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| Step 1: |
Is your thermostat set to the correct function, i.e. heating or cooling? |
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| Step 2: |
Has the power to the furnace been shut off?
(A) Appropriate breaker in the main electrical panel.
(B) Fuses in older homes.
(C) Power switch located close to furnace. Sometimes it looks like a light switch, which is normally located on the ceiling above your furnace.
(D) Ensure the furnace fan door is on properly. If it is not, there will be no power to the furnace and it will not operate.
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Step 3: |
Is the filter(s) clean? A dirty filter will eventually cause service problems and drastically decrease efficiency of both the furnace and air conditioner. |
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Step 4:
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High Efficiency Gas Furnaces have a plastic vent pipe which projects through the outside wall, normally about 12" above grade level. This can sometimes become plugged with ice and snow and can cause the furnace to shut down. Remove snow or ice carefully and your furnace should restart in a few minutes. (Some systems require to be reset). |
If you cannot locate the problem by following these steps and require service, take note of the furnace model and serial number and please contact us.
Excessive Humidity or Dryness:
Excessive humidity or dryness in your home may cause some concerns.
| Step 1: |
Make sure damper on humidifier system is open in winter and closed in summer. |
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| Step 2: |
The water valve must be opened to provide water for humidifier. |
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Step 3: |
Humidifier pad or cell must be cleaned or replaced once or twice per heating season, depending upon local mineral levels in water supply. |
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Step 4:
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Make sure humidistat is turned ON and set according to table |
Notes:
A.) Humidifier adjustment does not react immediately. It takes anywhere from 4 to 6 hours to stabilize.
B.) If excess condensate is found on windows it may be a result of the humidistat being set too high, it might also be an indication of improper ventilation of combustion gases.
Important: This section outlines tasks that homeowners can perform which may help identify some small, common problems. However, as when dealing with any fuel (combustible), electronics or machinery, you must proceed with caution and be aware that you are performing these tasks at your own risk.
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