Was really impressed with the estimater, installation staff and office personnel. Lots of options to choose from so it was great to work with professionals.
Very nice to deal with from the initial sales call to the installation and follow up. No hesitation in recommending their services to others.
However, I have further comments about the customer contact through Lennox in respect of inquiries I attempted to make with Lennox (to whom I was directed through the dealer). If you are interested, I have more to say about that. Thanks in advance. :)
Very professional installation; very well done, and they took the time to explain everything that was done & all the features of our new furnace & AC.
Arpi's install team Steve and Kyle arrived on time, explained what waht they were going to be doing and advised it would take 2 days to install the furnace and AC. Applied plastic runner down over carpet areas for protection . Upon completion Steve went through all aspects or options of system. Removal of the old furance went well. They cleaned up mechanical room and outside work area and removed all , as if they were never there ..very clean. We noticed after a day of furnace operation the humidifier was not working. Phoned Arpi's about it and the problem was corrected within a few days.
I had a high efficiency Lennox furnace (model EL296UH070XV36B-05) installed September 2013 by Arpis and could not be more pleased.
The entire process from the initial estimate to the removal of the old one and install of the new was handled very professionally with no need for concern or worry on my behalf. The only bump in the road was that there was a managers rebate coming my way from this purchase, which again was handled with professional courtesy. Everyone at Arpis, from the sales people, the ladies that scheduled the install, the install team and to the lady that handled the rebate there, was constant communication from them to me, eliminating any need for me to do much more than call them back.
Whenever I have some work done on my home one of the major criteria that I judge that work is by the level of communication from whoever is doing that work to me. Arpis was excellent in this manner, making it a point to call me back in a reasonable timeframe the few times I had to call them, and keeping me informed on the process at all times as this progressed.
The final inspection from the city of this work was a breeze. When the city inspector learned that I had Arpis in to do this work the entire inspection was complete in less than 5 minutes. The inspector indicated that there was “rarely if ever any problems when it’s Arpis that has completed the work”.
Very much appreciated!
We installed a new furnace and 2 stage air conditioner and the staff were excellent in the installation phase and follow up service was also great as well. The newly installed furnace and air conditioner works very well and extremely quite. Excellent product choice on my part to pick Lennox.
Dealer was very professional and made all my options very clear. Installation was smooth and they were very helpful with clear informative info regarding the operation of my new furnace. They did an excellent job of cleaning up when they were done.
Prior to the installation the salesperson was very helpful. The great service continued when the unit was installed. I was very pleased with Arpis.
We were very hapy with arpi. They provided all our options. They were punctual and were accommodating when we had to reschedule the installers